STR operations

When an Airbnb cleanliness review posts, log it to a Google Sheet through Hospitable, have Claude classify the private feedback, and email the cleaner their bonus standing

Hospitable's guide to agentic automation for vacation rentals describes how host Greg Getner runs a cleaner bonus program: cleaners earn a quarterly bonus after hitting a target number of 5-star cleanliness reviews on Airbnb. Before MCP, Greg pulled each review by hand, updated a spreadsheet, calculated progress toward the bonus, and emailed the cleaner across multiple properties. With Hospitable's official MCP server connected to Claude, the workflow now runs when a review posts on Airbnb: it captures the cleanliness rating and private feedback, logs the row to a Google Sheet, has Claude classify the feedback as minor or major, and emails the cleaner with the score and current standing toward the bonus, usually within minutes of the review going live. Hospitable notes the bonus program existed before MCP; MCP removed the manual steps. Setup is pasting the Hospitable MCP URL into Claude, signing in, and authorizing the connection (Host, Professional, Mogul, and legacy plans).

At a glance

Tools used
HospitableClaudeMCPGoogle SheetsAirbnbemail
Category
STR operations
Audience
STR host, property manager
Difficulty
No-code setup
Source
A Practical Guide to Agentic Automation for Vacation Rentals
Hospitable (Greg Getner example) · Article · May 11, 2026
First step
Write your cleaner bonus rules in one place (how many 5-star cleanliness reviews earn the quarterly bonus, which properties each cleaner covers, and the email address for each cleaner), then connect Claude to Hospitable MCP and confirm review data is readable.

Compliance note: Only share private guest feedback with the cleaner who worked that stay, keep guest names out of bonus trackers you share broadly, and follow Airbnb's review and messaging rules plus your local employment or contractor rules for bonus programs.

Suggested prompt

Written by this directory, inspired by the source. Replace the [bracketed] parts.

A new Airbnb review just posted for [PROPERTY]. Pull the cleanliness category score and the private feedback through Hospitable. Append one Google Sheet row: property, reservation dates, cleanliness score, private feedback, cleaner name, review timestamp. Classify the private feedback as minor or major and say why in one sentence. Draft an email to [CLEANER EMAIL] with the score, the classification, and their count of 5-star cleanliness reviews this quarter against the bonus target of [N]. Do not send the email until I approve it. Do not invent a score if Hospitable has no cleanliness rating yet.

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