Reply to an unfair guest review with a calm, factual response written for the next guest
STR Sisterhood podcast host Stacey St. John, who runs a portfolio of dozens of properties, describes giving AI the facts of what actually happened and asking for a calm, unemotional reply that quietly corrects the record, because the review response is written for the next guest reading the review.
At a glance
- Tools used
- AI assistant
- Category
- STR operations
- Audience
- STR host
- Difficulty
- Copy-paste
- Source
- 7 Ways to Use AI in Your Short-Term Rental Business
Stacey St. John · Blog · Aug 13, 2026 - First step
- Paste your next 3-star-or-lower review and the reservation timeline into the prompt below.
Suggested prompt
Written by this directory, inspired by the source. Replace the [bracketed] parts.
Here is a guest review of my rental: [paste review]. Here is what actually happened, with dates: [paste facts, messages, and the steps we took to fix any issue]. Write a public response under 90 words that thanks the guest, states the facts calmly without arguing, mentions the fix or policy that addresses the concern, and reassures future guests. No sarcasm, no guest names, no private details.