Brokerage ops

Let Vendoroo coordinate repairs across scattered rental homes, from the tenant's photos to the contractor's visit

Dream Big Property Management, a broker-led company managing investor-owned rental homes in California's Inland Empire, uses Vendoroo's AI maintenance platform, called ROO, to run repair coordination. When a resident reports a problem, ROO collects photos and a description, checks whether troubleshooting could fix the problem without a contractor visit, picks a suitable vendor, sends the scope of work, schedules the visit with the resident, follows up on open appointments, and updates the property management software. The property manager sets spending limits, preferred contractors, approval rules, and escalation triggers, and staff review estimates and exceptions. Dream Big first reached about 60% automation, then refined how ROO handled exceptions and property-specific instructions. Vendoroo reports Dream Big now automates more than 90% of maintenance coordination and cut average work-order resolution from 14 days to four; the measurement period and work-order count were not disclosed.

At a glance

Tools used
Vendoroo
Category
Brokerage ops
Audience
broker, investor
Difficulty
No-code setup
Source
How Dream Big Cut Repair Times From 14 to Four Days
AI for CRE Collective (The Collective) · Article · Oct 29, 2026
First step
Write down your spending limit per repair, your preferred contractor for each trade, and the three repair types that always need an owner's approval, so the AI has rules to follow on day one.

Compliance note: Follow your management agreement's repair approval limits, give tenants the entry notice your state requires before any contractor visit, and keep a human reviewing estimates and anything outside your written rules.

Suggested prompt

Written by this directory, inspired by the source. Replace the [bracketed] parts.

Here is a tenant's maintenance request for [property address], with the tenant's description and photos: [paste]. Using my rules below, decide whether the tenant can try a troubleshooting step first, and if so write that step in plain language. If a contractor visit is needed, name the trade, write a one-paragraph scope of work for the contractor, and say whether the repair needs owner approval under my rules. My rules: spending limit [amount], preferred contractors [list by trade], owner approval required for [list]. Do not guess at causes the photos and description do not show.

Share on X Read the source

← All use cases